Responsible Gaming at jibazz —
Play Smart, Stay in Control
jibazz is committed to providing a safe, fair, and transparent betting environment for all players in Bangladesh. Our responsible gaming framework gives you the tools and knowledge to keep gambling fun — and to seek help if it ever stops being so.
Gaming Should Always Be Fun
At jibazz, we believe that gambling is a form of entertainment — not a strategy for generating income or solving financial difficulties. Our responsible gaming programme exists to make sure that every player on our platform can enjoy cricket betting, live casino, slots, and card games in a way that remains healthy, controlled, and enjoyable over the long term.
We recognise that for a small number of players, gambling can develop into a problem that affects their financial wellbeing, relationships, and mental health. jibazz takes this risk seriously. We have built a comprehensive set of player protection tools directly into our platform so that you — and we — can intervene early if gambling behaviour starts to shift in a harmful direction.
Our responsible gaming framework is built on four core principles: Prevention (ensuring players never start down a harmful path), Awareness (helping players recognise problem gambling signs early), Control (giving players the tools to manage their own play), and Support (connecting those who need help with the right resources quickly). All jibazz support staff are trained in responsible gaming best practices and can be reached 24/7 via live chat with a response time under 3 minutes.
Player-First Philosophy
Every product decision at jibazz is reviewed through a responsible gaming lens. We design our platform to encourage healthy play patterns and avoid features that might exploit vulnerable behaviour.
Full Player Control
jibazz gives you direct, immediate control over your deposit limits, session length, loss limits, and account access — without needing to wait for approval or speak to an agent first.
Proactive Monitoring
Our platform actively monitors betting patterns. If we detect signs of problem gambling — such as sudden large bet increases, extended sessions, or rapid deposit sequences — our team may reach out proactively.
Trained Support Team
Every member of jibazz's 24/7 support team receives training on responsible gambling indicators and escalation procedures, so they can respond sensitively and effectively if a player raises concerns.
Strict Age Verification
jibazz enforces an absolute minimum age of 18 years for all account holders. Age verification is required at registration and before the first withdrawal is processed. No exceptions are made.
Clear Information
jibazz never obscures the odds, the house edge, or the statistical likelihood of winning. We believe informed players make better decisions, and we support that with clear, honest game information.
Strictly 18+ — No Exceptions
How We Enforce the Age Limit
At account registration, jibazz collects your date of birth and cross-references it against the identity documents you submit during the KYC process. These documents — which include the Bangladesh National Identity Card (NID) and valid passports — provide a government-verified record of your date of birth. Any discrepancy between the declared date and the document will result in the account being suspended pending further review.
In addition, jibazz's automated fraud detection systems flag accounts that exhibit behavioural patterns inconsistent with adult players. Our support team is also empowered to request re-verification of age at any point in an account's lifetime if there is reasonable cause for concern.
Reporting Underage Access
If you believe a person under the age of 18 is using jibazz — including using your account — please contact our support team immediately via live chat. We will investigate the report within 24 hours and take appropriate action. Reporting underage access is the right thing to do, and we handle all such reports with complete confidentiality.
Age Verification Process
- Declare your date of birth at registration
- Submit a valid government-issued ID (NID or passport)
- jibazz verifies your age against the document
- Account is activated once age is confirmed as 18+
- First withdrawal triggers a secondary KYC check
Tools to Keep You in Control
jibazz provides a full suite of responsible gaming tools that you can activate instantly from your account or by contacting our support team. Every tool is free to use and takes effect without delay.
Deposit Limits
Set a maximum deposit amount per day, week, or month in BDT. Once your chosen limit is reached, jibazz will not process any further deposits for that period. Limits take effect immediately when set. Reductions are applied at once; increases require a 7-day cooling-off period to take effect.
Instant EffectLoss Limits
Define the maximum net loss you are willing to absorb within a set timeframe — daily, weekly, or monthly. When your loss limit is reached, jibazz automatically prevents further wagering until the period resets. This tool is particularly effective for protecting your bankroll during losing streaks.
Automatic EnforcementSession Time Limits
Set a maximum duration for each individual gaming session. When the time is up, jibazz will display a clear notification and log you out automatically. You can also enable session reminders that appear at regular intervals — for example, every 30 or 60 minutes — to keep you aware of how long you have been playing.
Configurable AlertsCool-Off / Time-Out
Take a break from jibazz for a defined short period — 24 hours, 48 hours, 7 days, 30 days, or 90 days — without permanently closing your account. During a time-out, you cannot log in, place bets, or make deposits. The time-out cannot be reversed once activated. Pending withdrawals are still processed normally.
Irreversible Once SetSelf-Exclusion
Permanently or long-term exclude yourself from jibazz. Self-exclusion periods are available for 6 months, 1 year, 3 years, or permanently. Once activated, self-exclusion cannot be reversed during the chosen period. We will also use reasonable efforts to prevent re-registration. See the dedicated section below for full details.
Permanent OptionActivity Statement
Request a full statement of your betting and gaming activity, including deposits, withdrawals, wagers placed, amounts won and lost, and total time spent on the platform across any date range. Reviewing your activity statement regularly is one of the most effective ways to stay aware of your gambling behaviour.
Available On RequestRecognising Problem Gambling
Problem gambling rarely announces itself all at once. It tends to develop gradually, through a series of small behavioural shifts that are easy to rationalise in the moment. The earlier these signs are recognised — by you or by someone who cares about you — the easier it is to address them. jibazz encourages all players to periodically reflect on their gambling behaviour using the checklist below.
- Gambling with money intended for rent, food, bills, or other essential expenses
- Chasing losses — increasing bet sizes to try to win back money already lost
- Feeling restless, irritable, or anxious when not gambling or when trying to cut back
- Lying to family members, friends, or colleagues about the time or money spent gambling
- Borrowing money — from friends, family, or financial institutions — specifically to fund gambling
- Gambling becoming the primary way you manage stress, loneliness, boredom, or negative emotions
- Failed attempts to reduce, control, or stop gambling despite wanting to
- Neglecting work, studies, family obligations, or personal health due to gambling time
- Spending longer on jibazz than originally intended, session after session
- Thinking about gambling constantly — planning the next session, replaying past sessions
A Quick Self-Check
Ask yourself honestly:
If you answered yes to two or more of these questions, we strongly encourage you to use our self-exclusion or time-out tools and to speak with our support team.
Take a Long Break — We Support Your Decision
Self-exclusion is the most powerful responsible gaming tool available on jibazz. When you self-exclude, your account is immediately suspended for the duration of your chosen exclusion period. You will not be able to log in, place bets, or make deposits. Any outstanding bonuses are forfeited. Pending withdrawal requests will still be processed and paid out to you.
Available Self-Exclusion Periods
- 6 months — a medium-term break, suitable for players who want a substantial pause to reassess their habits
- 1 year — a longer break that gives you time to establish healthier routines away from gambling
- 3 years — a serious long-term exclusion for players with significant concerns about their gambling behaviour
- Permanent — a lifetime exclusion from jibazz, for players who wish to stop gambling permanently
How to Request Self-Exclusion
Contact jibazz support via live chat and state clearly that you wish to self-exclude. Our support agent will confirm your identity, discuss the available periods with you, and activate your chosen exclusion immediately. The entire process takes less than 5 minutes and cannot be reversed during the exclusion period — even if you change your mind shortly after.
What Happens During Self-Exclusion
- Your account is suspended immediately and you are logged out of all active sessions
- All marketing communications from jibazz are stopped for the duration of the exclusion
- jibazz uses reasonable efforts to prevent you from opening a new account during the exclusion period
- Your account data is retained in line with our Privacy Policy retention periods
- Any pending withdrawals at the time of exclusion are processed and paid out normally
Returning After Self-Exclusion
When a fixed-period self-exclusion expires, your account will remain suspended by default. You must actively contact jibazz support to request reactivation. Before reactivation, our support team will speak with you about the jibazz responsible gaming tools available and encourage you to set deposit and session limits before resuming play. Permanent self-exclusion cannot be reversed under any circumstances.
Self-Exclusion at a Glance
You Are Not Alone — Help Is Available
If you feel that gambling has become a problem — for you or for someone you care about — reaching out is the most important step you can take. jibazz encourages you to use the support channels below alongside our in-platform tools.
jibazz Support Team
Our trained support team is available around the clock via live chat. If you are concerned about your gambling behaviour, start a chat and let our agent know. They will listen without judgement, explain all available tools, and help you take the right next step — whether that is setting a deposit limit, activating a time-out, or self-excluding.
External Support Resources
For independent counselling and support on problem gambling, the following types of organisations can help. We recommend seeking guidance from a qualified mental health professional or addiction counsellor in Bangladesh if gambling is causing significant distress.
- Mental health professionals and licensed addiction counsellors in Dhaka, Chittagong, Sylhet, and other major cities
- National Mental Health Helpline (Bangladesh) — consult your local health authority for the current number
- Gamblers Anonymous — international peer-support groups with online meetings accessible from Bangladesh
Protecting Young People from Gambling
jibazz takes its responsibility to protect minors extremely seriously. We maintain a strict 18+ policy and enforce it through identity verification. However, we also recognise that parents and guardians play a vital role in ensuring that children and teenagers do not access online gambling platforms — whether through a family member's device or by attempting to register independently.
Advice for Parents and Guardians
- Keep your jibazz login credentials strictly private — never share your username or password with children or teenagers in your household
- Log out of your jibazz account completely after each session, especially on shared devices
- Use device-level parental controls to restrict access to gambling websites on computers, tablets, and smartphones used by children
- Install reputable parental control software — many options are available for Android and iOS devices commonly used in Bangladesh
- Have open, age-appropriate conversations with children about the risks of gambling and why it is only for adults
- Monitor your bKash, Nagad, or Rocket transaction history regularly for any unexplained transfers that could indicate underage access
Parental Control Software
Several well-regarded parental control tools can block access to gambling websites on shared devices. These operate at the device or network level and can be configured without technical expertise. We recommend researching options compatible with your devices and internet service provider in Bangladesh. Your mobile network operator may also offer family-safety filtering features that can be enabled through your account settings.
If You Suspect a Minor Has Accessed jibazz
If you believe a person under 18 has accessed jibazz using your account or has created their own account, please contact our support team via live chat immediately. Provide as much detail as you can. We will investigate promptly, suspend the relevant account, and return any funds deposited by an underage user. We treat all such reports as high-priority and handle them with the utmost care and confidentiality.
Quick Safety Checklist
- Never share your jibazz login with anyone in your household
- Always log out after each gaming session on shared devices
- Enable parental controls on family devices
- Check your payment app history regularly for unexpected transactions
- Talk openly with children about online gambling risks
- Report any suspected underage access to jibazz support immediately
We Are Here When You Need Us
Live Chat
The fastest way to reach our responsible gaming team. Available 24 hours a day, 7 days a week. Average response time under 3 minutes. Start a chat directly from your jibazz account.
Email Support
For non-urgent responsible gaming enquiries, write to our support team. Email address (plain text — not a clickable link): [email protected]. We aim to respond to all emails within 24 hours.
Response Time
Live chat responses within 3 minutes. Email responses within 24 hours. Responsible gaming requests — including self-exclusion activation — are treated as the highest priority.
English Support
All jibazz support agents communicate in English and are specifically trained in responsible gaming protocols. You will always reach a real, trained agent — not a bot — for responsible gaming matters.
Enjoy jibazz — Within Your Limits
Set your limits, know the signs, and enjoy everything jibazz has to offer — from BPL cricket betting to live casino and hundreds of slot games — in a way that stays fun and in control. 18+